Module 5 – Problem solving

Short description

Learning goals

In this module you will:

  • Develop an ability to identify your own digital skills gaps and find opportunities for your further upskilling (learning how to learn).
  • Develop a positive and open digital attitude, and stop avoiding digital tools that frustrate.
  • Develop an ability to look  for the most adapted digital tools and solutions.
  • Develop your general digital culture and curiosity.
  • Develop a willingness to stay informed and follow the digital transition.
  • Develop an ability to identify and solve technical problems in device management and / or in the use of digital environments.
  • Develop an ability to use digital tools to innovate processes, services and products.
  • Change your way of thinking about digital problem solving in your workplace.

Learning outcomes


At the end of this module you will:

  • Know that identifying your digital skills gap is crucial to your further professional development.
  • Know how to find opportunities for digital development and upskilling.
  • Know your level of proficiency with different tools and know how to define your weak points.
  • Know where to look for help if you cannot solve a problem yourself.
  • Know the digital terminology or icons used in other tools.
  • Know which digital tool to select for a desired outcome.


At the end of this module you will:

  • Be able to apply their knowledge of how an already familiar tool works on other tools you are not familiar with.
  • Be able to identify and solve basic technical problems for device management and/or in the use of digital environments.
  • Be able to use the selected tool to create a desired outcome.
  • Be able to use digital tools to innovate processes, services and products.


At the end of this module you will:

  • Embrace a positive approach towards digital skills & tools and the need for constant learning to develop new digital skills.
  • Embrace a positive approach to look for new upskilling opportunities and participate in trainings provided by your company.


No specific prior knowledge required. However, basic knowledge of computer and internet use is recommended.

Also, going through previous modules of DIG-AGE+ training would help  in obtaining good results and making exercises proposed within this module.


Built-in help: A feature in many computer programs that help you to find answers to the most common problems on the program. They can be either in manual form or a link to the developer’s website.

Cache and cookies: The cache remembers some parts of the pages that you have visited, for example, images, and thus opens the page faster the next  time you visit the page. Cookies save your browsing data on the pages that you visit which makes the pages function faster and better. 

Digital transition: It is the adoption of digital processes to enhance functions at the workplace. It involves the use of new, faster and evolving digital technologies. 

 MOOC: A massive open online course. It is a free online course for distance learning to an unlimited number of participants. Usually it requires logging in to the site and is self-paced.

Searchable database: It is a collection of records or information that can be retrieved by using a certain criteria. An example of this would be to search a collection of books by the name of the author or subject.


Sources for solving technical issues:

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Module Includes

  • 3 Lessons
  • 12 Topics
  • 1 Quiz
  • Module Certificate